Town of Port Hedland – Reducing the impact of anti-social behaviours and psychosocial related hazards to staff and the public
The Town of Port Hedland faced a significant challenge with rising antisocial behaviour (ASB), particularly in the South Hedland area. This growing issue posed a risk to worker safety, wellbeing, and morale at four of the Town’s worksites. To address these concerns, the Town engaged external consultants to conduct a comprehensive analysis of its ASB risk management practices and make recommendations for reducing harm. It conducted physical observations, operational process reviews, and policy examinations. After the Town implemented various recommendations, including additional security measures, there was a significant reduction in ASB incidents reported.
The Town also invested in Mental Health First Aid training, an employee assistance program and actively addressed community issues including unsafe syringe disposal and volatile substance use, contributing to a safer environment. The Town’s success in transforming its workplace health and safety culture highlights the transferability of its approach to other industries grappling with similar challenges.